patient’s perception on services of indian multispecialty hospi¬tals – a tqm approach
نویسندگان
چکیده
no abstract.
منابع مشابه
Patient’s Perception on Services of Indian Multispecialty Hospitals – A Tqm Approach
The success rate of all organizations irrespective of its nature, service oriented or product oriented; profit based or non-profit based; public or private, is influenced by many factors, where the most critical customer satisfaction is to achieve excellence in business (1). This study has attempted to understand the impact TQM practices in hospital management system where the customer expectat...
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Multispecialty stroke services in California hospitals are associated with reduced mortality.
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Background & purpose: In the health sector, in addition to the important consequence of treatment, health system should meet the expectations regarding the desirability of services. Expectations and perceptions of patients about the desirability of services play an important role in selecting hospitals, their loyalty to the organization & replanning to purchase. Thus the present study has been ...
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عنوان ژورنال:
iranian journal of public healthجلد ۴۴، شماره ۱۰، صفحات ۱۴۲۲-۱۴۲۳
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